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Additional Actions Are Needed to Improve and Secure the Income Verification Express Service Program

The IVES Program is authorized to have 14 analysts and one manager to oversee the program. However, for most of CY 2021, there were only five analysts assigned to support the IVES Program, and one of the analysts was serving as the temporary manager. On April 22, 2022, we notified the Director, Submission Processing, Wage and Investment Division, of our concerns with continued staffing shortages. We recommended that IRS management cancel or permanently reassign the two individuals on long-term details to other IRS functions and obtain funding to add additional analysts, as needed, for the IVES Program to be fully and permanently staffed.