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Employees Sometimes Did Not Adhere to E mail Policies Which Increased the Risk of Improper...

The Deputy Commissioners for Operations Support and Services and Enforcement should determine the feasibility of implementing a systemic solution to help ensure that e-mails with PII/tax return information are encrypted. Until such a solution is identified, consider requiring the default Microsoft Outlook setting to encrypt e-mail messages for compliance and enforcement employees who routinely send taxpayer information by e-mail and other employees who routinely send employee PII/tax return information, e.g., human resource personnel.