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Planned Improvements Have Not Been Made to Manage and Track Correspondence With International...

The Commissioner, Wage & Investment (W&I) Division should develop a systemic process that identifies undelivered international mail volumes, as well as tracks international tax correspondence and receipt trends. In the interim, the Office of Taxpayer Correspondence (OTC) should develop and implement a methodology to conduct periodic assessments to measure the downstream effect international tax correspondence has on taxpayer compliance.