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Telephone Level of Service and Average Wait Times Do Not Fully Reflect the Taxpayer Experience
Telephone Level of Service and Average Wait Times Do Not Fully Reflect the Taxpayer Experience
Report Information
Date Issued
August 14, 2025
Report Number
2025-100-040
Report Type
Audit
Joint Report
No
Agency Wide
Yes (agency-wide)
Questioned Costs
$0
Funds for Better Use
$0